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Privacy Document

HCS Enterprises respects and demonstrates a strong commitment to your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, share product knowledge and for direct mailings/special promotional offerings. We do not sell your personal information or forward to any third party.

You may contact HCS Enterprises at any time with any privacy questions or concerns you may have. You are also entitled to see the data that we store for you and to request correction or deletion. We strive to ensure the highest level of security and confidentiality.

Privacy and Data Security

At HCS Enterprises, your right to privacy and data security is our main concern. That's why, when you visit any of our sites such as www.hcsfixit.com, www.hcshelp.com, www.hcshostit.com, www.hcsprotectit.com, www.hcshostus.com we will help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support offerings.

HCS Enterprises only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you: -

- Register on www.hcsfixit.com
- Request a quote
- Place an order
- Participate in promotional offerings
- Subscribe to pricelist or a mailing lists
- Request assistance from our "Sales, Customer Care or Product Advisor"
- Fill out a support and manage request
- Deliver services for events, seminars, exhibitions and workshops
- Run competitions therefore contact information is requested
- Direct Mail purposes.

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information and possibly a customer number. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing pricelists, you will be able to "unsubscribe" to these mailings at any time and we will ensure this is done as soon as the marketing department receive your request.

HCS Enterprises only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with HCS Enterprises. Among other things, we want to help you find information on hcsfixit.com quickly and alert you to product upgrades, special offers, updated information and other new products and services.

Contractors and suppliers of HCS Enterprises i.e. a fulfilment agency who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for HCS Enterprises. HCS Enterprises may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, HCS Enterprises may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation and other legal action or if HCS Enterprises reasonably believes it is necessary to do so to protect HCS Enterprises, its customers or the public.

 

HCS Enterprises Privacy of Email accounts

HCS Enterprises respects the privacy of email accounts. HCS Enterprises does not send unwanted email messages or junk mail, your details will not be forwarded to any other organisation other than HCS Enterprises without your consent.

However, HCS Enterprises at certain times may use emails to keep you updated with promotional offers about products, services that me be of interest to you. Again, you can unsubscribe or change your details at any time.

At HCS Enterprises you can opt-out of receiving further information at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only HCS Enterprises (or agents working on behalf of HCS Enterprises and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us and we will remove your details immediately.

HCS Enterprises will not disclose your personal information to any outside organisation for its use in marketing without your final consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of HCS Enterprises for the purpose of performing services for HCS Enterprises.

HCS Enterprises StoreFront – e-Commerce site

The online storefront at hcsfixit.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. HCS Enterprises is committed to ensure data security with respect to information collected on our site for details on these security measures. For example, if you wish to make a purchase or transaction that requires making a payment in the storefront website, we will request personal information which is necessary for billing/and or shipping such as name, address, telephone number and credit card number.

If at any time you would like to make a purchase, but do not want to provide your credit card information online, you can contact a HCS Enterprises sales representative over the telephone. Simply call 020 8758 7000. It has always been a HCS Enterprises practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customised Experience

We use technology to help us deliver customised visitor experiences. At HCS Enterprises, we primarily use "IP Addresses and cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our website. HCS Enterprises has no desire or intent to infringe on your privacy while using the hcsfixit.com website.

Children's Privacy (age 12 and under)

HCS Enterprises takes children's privacy seriously. HCS Enterprises does not seek to collect personal information about children through its Website. HCS Enterprises does not condition a child's participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If we become aware that a person submitting personal information to us through any part of our Website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honour that request.

Other Websites

HCS Enterprises's Website contains links to other Websites that are not operated by HCS Enterprises. HCS Enterprises is not responsible for the privacy practices of the Websites that it does not operate. Some parts of the Website are animated using various downloadable applications, such as Macromedia's Shockwave/Flash.

Changes to this Statement

HCS Enterprises will occasionally update this privacy statement. For material changes to this statement, HCS Enterprises will notify you by placing a prominent notice on the Website.

Contact HCS Enterprises to correct and update

HCS Enterprises is the sole operator of the HCS Enterprises Website. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

HCS Enterprises Pty Ltd
Privacy Request
10 Walsh Ave
Redcliffe
WA Australia 6104

Please ensure your letter clearly identifies yourself and specify the contact details, which we will correct and update on our database. Alternatively you can send your request by contacting our web team and provide the correct information. HCS Enterprises strives to help you keep your personal information accurate.

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