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PURCHASE FAQ

Are your online payment methods secure?
Yes. We process orders online via our 128bit secure server. This secure server uses secure sockets to Geotrust and a digital certificate in order to ensure your credit card transaction is 100% protected. Please ensure your browser has successfully connected to the secure server:

Our credit card processor along with PayPal is among the safest methods of online payment around. They use SSL encrypted technology to keep your personal and financial details private and protected.

What is PayPal?
PayPal is one of the most widely-used methods of sending and receiving money internationally. You can select PayPal as your payment method in our shop. Many people choose to become a PayPal member (it's free to join), in which case PayPal keeps a record of your credit card details and you can then pay anyone who accepts PayPal. It is no longer necessary to register with PayPal. HCS has a verified Australia merchant account with PayPal.

 

Which credit cards can I use?
We accept Visa, Mastercard. We do not store any credit card information on our site or database.

 

What currencies can I pay in?
We accept US dollars via the Paypal Gatewa and if you use the Credit Card gateway your transaction will be converted to Australian Dollars with the conversion rates clearly displayed on each page.

Are there any additional fees when making a purchase?
Australian shoppers will be issued with a GST Invoice on all products that are GST applicable.

Do you charge GST on products and courses sold in Australia?
Yes. HCS Enterprises (WA) Pty Ltd is a business with a registered ABN. We pay all GST applicable taxes that are required to be charged on our products for Australian Customers.

Do you offer discounts?
From time to time we have special offers and bulk discounts on other products.

How soon will my products arrive?
An email will be sent to the email address you provide at the checkout as soon as your payment has been approved. All products are delivered electronically unless agreed to prior to purchase.

Can I cancel my product order for custom work?
Yes. Once we have processed the order and credit card confirmation is approved it can't be cancelled. However any unused hours billed can be refunded, we will provide you with a detailed record of what work has been completed to that date.

Can I cancel my product order for software available for purchase now?
We off a 100% money back guarnetee on all mod available for download for 30 days after purchase, any mods that require our services such as custom work or installation can not be refunded due to manual labour costs.

Contacting us
Support - http://www.hcshelp.com
Phone - 08 9277 3338
Address - 10 Walsh Avenue Redcliffe, Western Australia 6104
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